Customer Care

Your happiness with your Piccard Home matters to us and we have a system in place to ensure this happens. We are a family company and extend those family values to our homeowners. Like family, we’ll be here for you long after your settlement.

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  • Select this option to report any warrantable items requiring immediate attention

  • Select this option to report any warrantable items requiring attention prior to your closing anniversary

  • Select this option to report any warrantable appliances requiring attention


The Piccard Pledge

At the Pre-Settlement Orientation, you will receive a comprehensive overview of your home and the systems in place. This information is also included in your Homeowner’s Manual, including answers to many questions you may encounter in the future. We also include troubleshooting tips and a list of emergency contacts, should you experience any issues.

After settlement, you may run into items that require attention or that you just have questions about, this is where your Homeowner’s Manual comes in handy. If the manual doesn’t answer your question, the Piccard Customer Care department is here to help. Feel free to contact us by phone, e-mail or fill out the online service request form located above, on the Customer Care section of our website.

Our goal is to create happy homeowners that are pleased to recommend us to their friends.